Shipping Policy

All orders will be processed quickly and with great care. Our goal is to dispatch orders as swiftly as possible.

Free Shipping on Purchases Over $50:

To provide the best quality-to-price ratio, most of our products are shipped from our warehouse in China via registered mail. Customers will receive tracking details immediately after shipment. After the order is dispatched, a shipping confirmation email will be sent to your email address using the new shipping method and courier companies we employ. The logistics company may take 3-10 days to scan your goods. Delivery dates provided for third-party shipping are estimates, and most products can be delivered within 7-15 days. All tracking numbers can be traced on our website. For further shipping information, please email us at support@tluxemodel.com, and we will respond within 24 hours.

Free Express Shipping Service:

In addition to the aforementioned standard shipping policies, we have recently introduced a complimentary "Express Shipping Service." The delivery time for certain products varies based on the shipping address, with the quickest delivery time from dispatch to receipt being 3-7 days (this information can be found in the estimated delivery time section on the product details page, excluding the time for customs clearance and inspection while the product is in mainland China). Our goal is to ensure our valued customers receive their products as promptly as possible. However, this service also incurs additional shipping costs.

Since we offer free shipping, for returns or refunds unrelated to product quality issues, we will charge an additional 20% restocking fee based on the product price. Customers are responsible for choosing their own logistics method for returning products, and we do not cover any expenses, including shipping costs, incurred during the return process.

Shipping Changes and Order Cancellation

Before Shipment:

Order Cancellation: A 10% handling fee will be charged based on the product sale price for canceled orders that have not entered the shipping process.

Address Change: No fee will be charged.

Exchange: No fee will be charged.

After Shipment:

Order Cancellation: If your order has been shipped and cannot be modified, you can refuse the package. However, you will need to pay the return shipping fee as a cancellation fee.

Address Change: If you successfully change your address, a $20 handling fee will be charged. If you are unable to change the address, you can refuse the package, and a 10% reshipping fee will be charged based on the product cost.

Exchange: If you successfully exchange the product, a $20 handling fee will be charged. If you are unable to exchange the product, you can refuse the package and bear the cost of returning it.

Shipping to the United States:

All orders shipped to the United States are delivered through multiple shipping partners, ensuring smooth customs clearance. Please note that some countries (excluding the United States) may intercept packages at the border for security checks and impose import duties, thereby extending the total delivery time. Depending on your country's laws, additional taxes may be levied based on import regulations. These fees are beyond our control and are not imposed by Tluxemod or the courier companies we use. All such taxes are government-imposed, and the government collects 100% of these fees. Failure to pay these fees can result in the package being held for up to 90 days while awaiting payment. This delay may affect any return or refund process and may not be eligible for our refund policy.